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FAQs

*ALL CUSTOMERS PLEASE NOTE*

 I will not be held responsible for stolen or lost parcels. Please see shipping FAQ below to see specific times and shipping methods for domestic and international.

 If you are OUTSIDE THE U.S. please be aware if your country has an import tax. Your items may be held at customs if you do not pay and that could be why they are held up. It is your responsibility to know the import price/rules for your country. These custom fees are the customer’s responsibility to pay, not Hightlight mart’s. I will not mark your item as a “gift” or change the price because it is illegal and I could be fined.

 I'm a retailer and would like to do wholesale with you!

Great! Send an email to support@hightlightmart.com telling me a bit about your shop! 

 

Processing time?

Kindly remind that we have a huge amount of order. so you order may take 1-2 weeks for delivery Please kindly understand.

Sometimes I have set inventory for items. Sometimes I keep certain listings open to be printed on demand, depending on my schedule. If you need items by a certain date please let me know with an email as soon as you place your order (and include your order number). Otherwise something that needs to be printed on demand may take 1-2 weeks before shipping. I am a one woman printshop with occasional help so please be patient and understand these processes take time. 

 

How does Hightlightmart do shipping? 

For US (Domestic mail): Patches and pins are sent as First Class in padded mailers. It can take about 12-15 day shipped. There is tracking available. You may also choose priority mail which will speed up the time once it is shipped, but not necessarily the processing time before shipping. 

*MAKE SURE your address is correct. I cannot be held responsible if you give me the wrong address and it's shipped there.

*If your item is lost in the mail it is not my responsibility to refund you. 

 

I think my item is lost?

Please take these steps before contacting me:

1) Wait a few extra days. Sometimes the process is slow at certain times of the year (winter holidays especially). If you are in the US: sometimes it may say “delivered” on your tracking number before it has reached your house.

2) Check with neighbors, roommates or office coworkers in case they have taken your package by mistake.

3) Go to your local post office and inquire (make sure to bring a tracking # or any other specifics you have about your package).

4) If none of these have worked send me a message and we can figure something out!

 

Do you take custom orders?

Sometimes. It depends on my schedule when you ask me and what your timeline is. I will not resize a patch for you though.

Send all inquiries to support@hightlightmart.com

  

Returns? Exchanges?

Custom orders are NOT returnable. 

All other items have a two week period (once the item reaches you) to be returned for a refund or exchanged. Customer will pay for shipping both ways. 

*Make sure your address is correct because if it is NOT correct and is shipped to the wrong location, no refund or sending of the items again can happen.*

 

Can I get a specific design of yours tattooed?

I prefer you to e-mail me about this rather than just check this FAQ page. I think it is very important to personally ask the artist's permission. If you do not ask my permission and go ahead and get it tattooed on your body anyway, this makes me bit uncomfortable. 

But I'm glad you like my work! I just ask you please support my shop by at least buying a patch or pin since my images are how I make a living. Having my design on your skin is quite flattering but it does not pay my bills. 

Please e-mail support@hightlightmart.com

(This question also applies to any images on my illustration website, hightlightmart.com) 

I will not do a custom tattoo design for you. Just find a tattoo artist you like to do it and then tattoo it from them!

 Have a question that's not on this page?

Email support@hightlightmart.com